At Ponraaj Agencies, accessible from our website and through our business interactions, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document contains types of information that is collected and recorded by Ponraaj Agencies and how we use it, specifically in compliance with WhatsApp Business policies.

1. Information We Collect

We collect personal information that you provide to us directly when you interact with us for business purposes. This may include:

• Contact Information: Name, phone number, WhatsApp number, and email address.
• Business Details: Company name, GST number, billing and shipping addresses.
• Order Information: Details about the products you order, payment terms, and delivery instructions.

2. How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our business services.
• Process and fulfill your orders, including PDF invoices and receipts.
• Communicate with you via WhatsApp for order updates, status notifications, and delivery information.
• Send you automated order summaries and administrative information.
• Improve our services and customer experience.

3. WhatsApp Business Communication

By providing your phone number, you consent to receive business-related communications from us via WhatsApp. We use the WhatsApp Cloud API to send:

• Order confirmations and PDF order forms.
• Status updates (e.g., Printing, Dispatched).
• Responses to your inquiries.

We do not use WhatsApp for unsolicited marketing or spam. You can opt-out of WhatsApp communications at any time by notifying us.

4. Data Protection and Sharing

Your data is stored securely and is only accessible by authorized personnel. We do not sell or trade your personal information to third parties. We only share information with:

• Service Providers: Specifically Meta (for WhatsApp API processing) and logistics partners to ensure delivery.
• Legal Requirements: If required by law to comply with legal obligations or protect our rights.

5. Your Rights

You have the right to request access to the personal data we hold about you, request corrections if the data is inaccurate, or request deletion of your data once the business transaction and legal retention requirements are met.

6. Contact Us

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us:

• Phone: +91 98421 90423
• Email: pppponraj1113@gmail.com
• Address: 1/126-4-2, Pernaickenpatti, Sithurajapuram (Post), Sivakasi 626189.